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FAQs
I want to reschedule or cancel my clean?

Yes, you can reschedule or cancel your booking. Log on to our website and make changes to your booking. We recommend you give us at least 24 hours for cancellation and other changes to your booking. If in need of any help, email us at sparkles@citysparkles.co.uk

Is there anything your cleaner cannot do?

We may not like this, but it’s the fact. We do not do end of tenancy clean, deep clean, steam clean, mould or damp clean, pest control. For health and safety, your cleaner is not permitted to lift or move heavy furniture/object, clean or vacuum or dust areas outside of normal reach.

How can I get a cleaner urgently?

If you need a cleaner in less than 24 hours, simply pop us an email at sparkles@citysparkles.co.uk requesting for a cleaner and we will call you back to inform of schedules. We ask for at least 48hours advance notice, but if you need a domestic cleaning service with less notice, simply email us and we’ll act as soon as we receive your request

What type of cleaning materials do I need for a good clean?

Well, it depends on the make up of your home and your booking requirements. We suggest you provide your cleaner with materials including:

  • Floor Cleaner
  • Limescale Remover
  • Toilet Descaler
  • Glass Cleaner
  • Furniture Polish
  • Microfibre Cloths
  • General/All Purpose Cleaning Spray
  • Vacuum Cleaner
  • Rubber Gloves
  • Mop
  • Clean Sponges and Cloths

We recommend you have a chat with your cleaner for any specific requirements

I’m a little nervous about inviting a stranger into my home, is your service safe?

You can rest assured that all of our professionals have been background and referenced checked. We also interview all of our professionals face-to-face to give you added peace of mind.

Surely your service is expensive, can I afford one of your cleaners?

Our domestic cleaning service is very reasonably priced. Whatever the project, we charge a fixed fee of £12.50 per hour.

You can choose how long our cleaners spend on your job, meaning you’re completely in control of how much it will cost.

Will your cleaner ask me for cash?

No.

Our quick and simple online payment system means that your bill will be paid before the cleaner even steps foot through your door.

I work nightshift and would really like my home cleaned during the night – can you do this?

Yes.

Our professionals are available 24 hours a day, 7 days a week, meaning they can clean your property at a time that is most convenient for you.

I have never had a cleaner before, is this service for me, what can I expect?

Our hassle free domestic cleaning service will simply take the stress out of keeping your home or office clean and tidy.

You won’t even notice that they are there – they will simply arrive at the agreed time, clean your home from top to bottom and leave.

How do I make payment for the clean?

It’s very simple! We charge you on the day of cleaninig via one of the world’s most secured payment provider, Stripe. All payment is made online, there is no cash payment. For further information on our payment provider see www.stripe.com

What about our customer service hours?

Our customer service team is available to answer your call Monday to Friday 9.00am to 6.00pm and Saturday 9.00am to 4.00pm. If you need any help at anytime pop us an email at sparkles@citysparkles.com

Is the payment secure?

Yes. We use Stripe, an industry recognised payment gateway. You can get more information at stripe.com

If I am not happy with the clean, what can I do?

When you’re happy with the clean means we’re smiling and our business is doing well. If for any reason you’re not happy with the clean, kindly let us know within 24 hours and we will do a re-clean.

If you’re home during the clean, you can tell your cleaner the areas you’re not happy with and he/she will do the re-clean straight up. If you’re not still happy or the clean didn’t meet your expectation, we’ll refund your money. Your cleaner is only paid for a satisfactory job. We value your feedback at the end of each clean. Pop us an email and rate your cleaner at sparkles@citysparkles.com.

What Areas does Citysparkles.com cover

Currently we have professional cleaners covering all over London Postcodes (North London, North West London, East London, Central East London, South East London, South West London, West London, Central London).

We’re expanding into Hertfordshire, Manchester, Birmingham, etc soon. We will let you know when you’re able to book for cleaners in those cities.

I want to become a Professional Cleaner on www.citysparkles.com

Great choice! Simply visit www.citysparkles.co.uk/career and follow the application process. It takes few minutes to complete an online application form and one of our Client Customer Officer will contact you for a chat.

Can I give my cleaner spare keys?

We recommend you discuss this arrangement with your cleaner. Citysparkles does not take responsibility for keeping customers’ keys. It’s an arrangement between yourself and your cleaner.

Can cleaners bring their own supplies?

It’s a simple Yes. If you need your cleaner to bring supplies, just tick the box during booking and we’ll do the rest.

We charge £3 for supplies per clean. Your cleaner takes the supplies home after each clean. Please note that we do not supply vacuums, mops and brushes.  We expect our customers to provide hoover, mop, brushes.  If we have to bring these items to your clean, please let us know during booking.  A fee would be applied for the cost of providing any of these equipment/items.

How can I book one of your professionals?

It’s really easy. Simply visit our website www.citysparkles.co.uk

enter your details and we’ll do the rest.